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Privacy Policy

Effective Date: November 13, 2023

Your privacy is very important to the Sociavi Company doing business as CareLink360, a New Jersey corporation (and its affiliates, subsidiaries, and partners) (“CareLink360”, “us”, “we”, or “our”). This privacy policy provides information about the personal information that CareLink360 collects and the ways in which CareLink360 uses that personal information. All defined terms not defined herein shall have the meaning as set forth in the Terms of Service that can be accessed here and as amended from time to time: https://mycarelink360.com/terms-of-service.

Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect, or otherwise handle your personal information in accordance with our website and Services.

CareLink360 uses your data to provide and improve the “Services”, as defined in the Terms of Service that can be accessed here: https://mycarelink360.com/terms-of-service. By using the Services, you agree to the collection and use of information in accordance with this Privacy Policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms of Service.

“CareLink360® User Content, Photo, and Video Disclosure: CareLink360® recommends that all content, photos, and videos sent and shared by users are legal and appropriate only. Personal Identifiable Information is not recommended or intended to be used by the CareLink360® product.”

Personal Information Collection

We collect several different types of information for various purposes to provide and improve our Services to you.

Types of Data Collected

Personal Data

While using our Services, we may ask you to provide us and/or you may voluntarily provide us with certain personal information that can be used to contact or identify you and or a friend or family member for which you are considering or intend to use the Services with and/or for (“Personal Data”). In addition, while using our services, we may conduct surveys, polls, or other forms of information-gathering techniques to better understand your opinions on our services, health and/or wellness-related topics, population health-related information, or social determinants of health. This Personal Data may include, but is not limited to:

  • Email addresses
  • Physical addresses
  • Zip codes of persons receiving Services
  • First names and last names and other components of names including, without limitation, middle names, initials, “Jr.”, “Sr.”, “III”, etc.
  • Phone numbers
  • Images and Videos Uploaded
  • Health condition-specific information
  • Physical activity-related information
  • Diet and nutrition-related information
  • Mental health-related information
  • Prescription or over-the-counter medication information
  • Clinical trial information
  • Contact List
  • Cookies and Usage Data

Usage Data

We may also collect information that your browser sends whenever you visit our website or use our Services or when you access the Services by or through a mobile device (“Usage Data”).

This Usage Data may include information such as your Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Services that you visit, the time and date of your visit, and other diagnostic data.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our website and otherwise during your use of the Services.

Cookies are files with a small amount of data. Cookies are sent to your browser from a website and stored on your device. Cookies may store your user preferences and other information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Services.

Use of Data

CareLink360 uses the collected data for various purposes:

  • To provide and maintain the Services
  • To notify you about changes to our Services
  • To provide customer care and support
  • To provide analysis of valuable information so that we can improve the Services
  • To monitor the usage of the Services
  • To detect, prevent, and address technical issues
  • To conduct research on behalf of our partners or customers
  • To gather insights on health, wellness, or other related topics
  • To understand population health and/or social determinants of health challenges

Securing of Data

The security of your data is very important to us. We strive to use commercially acceptable means to protect your Personal Data, and we will take reasonable technical and organizational precautions to prevent the loss, misuse, or alteration of your personal information.

Third Party Disclosure

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect our or others’ rights, property, or safety.

Third-party links

From time to time, we may offer third-party products or services from our trusted partners on our website.

Analytics

We may use third-party Service Providers to monitor and analyze the use of our website or
information gathered from the users of the CareLink360® Companion App.

Google Analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our website. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy.

Children’s Privacy

Our Services are not offered to anyone under the age of 18 (“Children”) unless approved by a parent or guardian.

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children have provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page, and update the “effective date” at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

General Compliance with Applicable Laws

We endeavor to comply with all applicable laws concerning our operations and the provision of the Services. The Privacy Policy shall be read to include any such applicable laws.

Your California Privacy Rights

The California Consumer Privacy Act (CCPA) provides consumers (California residents) with specific rights regarding their personal information. This section describes your CCPA rights and explains how to exercise those rights. For consumers where we operate as a service provider, we will direct you to exercise your rights through our customers.
You also have the right to request that we disclose certain information to you or take other
actions concerning your personal information, including:

  • The right to know the personal information collected about you, including the right to
    receive it in a data-portable format;
  • The right to opt-out of the sale of your personal information, although we currently do not sell your personal information and thus do not offer the right to opt-out;
  • The right of deletion of your personal information, subject to certain limitations under
    applicable law;
  • The right not to be discriminated against for individuals who choose to exercise any of their rights under the CCPA.

To exercise these rights, please submit a request by emailing info@mycarelink360.com, including your email address and phone number. Once we receive your request, we will review it, determine whether we can verify your identity, and process the request accordingly. If we need additional information to verify your identity, we will let you know. We will respond to your request within 45 days of receipt, or notify you if we require additional time.
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If you would prefer, you may designate an authorized agent to make a request on your behalf.
If you are a California resident under the age of 18, and a registered user of any website where this policy is posted, California Business and Professions Code Section 22581 permits you to request and obtain the removal of content or information you have publicly posted. To make such a request, please send an e-mail with a detailed description of the specific content or information to privacy@WPHConnect.org. Please be aware that such a request does not ensure complete or comprehensive removal of the content or information you have posted and that there may be circumstances in which the law does not require or allow removal even if requested.

Deleting Your Account

If you would like to permanently delete your account from the CareLink360® Companion App

You can do so from within the CareLink360® Companion App by following these steps

  1. Open the CareLink360® Companion App
  2. Click on the button “Edit Profile”
  3. Click on the button “DELETE” at the bottom of the Edit Profile Page.
  4. Confirm by clicking on the “DELETE” button

– OR –

You can send us an email at support@mycarelink360.com with your request.

Contact Us

If you have any questions about this Privacy Policy, please contact us by email at info@mycarelink360.com.